Holiday Inn Ponce & El Tropical Casino, An Ihg Hotel, Ponce

The hotel is conveniently located, but the service falls short in comparison to other newer hotels. The pool and views are highlights, but urgent renovations are needed. The pricing is fair, but some areas need improvement for better value.

The hotel's rooms are currently very comfortable, featuring a full-size bed and a microwave oven, although they are in need of renovation due to visible wear and tear on the carpet and walls. The service is pleasant, with a nice pool and great sunset views, catering well to families and friends, but the property is showing its age and requires urgent renovation. The location is convenient from the highway with a beautiful view, though it lacks a designated guest area. The dining options are varied besides the regular buffet, and the breakfast staff are particularly attentive, but the basic room rate is not the cheapest. The facilities offer a laundry facility and clean bathrooms throughout the property, with the potential for improvement to enhance the guest experience.

The hotel offers clean and comfortable rooms but has some issues with a bad smell and lack of a microwave. Despite the facilities feeling cramped for the number of guests, the service is friendly and diligent. The location, overlooking the Caribbean Sea, is the standout feature, although a dedicated guest area is needed. The dining experience, although exceptional, lacked warmth in some areas, and the cold conditions affected the food. The facilities are convenient and kept clean.